Shift Leader
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Shift Leaders are generally responsible for
coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational
Brand standards and deliver great guest service. They set goals, provide job
assignments, and motivate others providing timely feedback.
Responsibilities Include:
• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational
goals and execution
• Ensure Brand standards
are met throughout shift including
preparation of food and beverages
• Communicate shift priorities, goals and results to
restaurant team members
• Coach restaurant team members as needed throughout a
shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service
and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee
management policies
Education/Experience:
• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with
training
• Problem solving
• Motivating others
Physical Demands/Working Conditions:
• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space
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