Shift Leader
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Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.
If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!
Responsibilities Include:
- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
- Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
- Support training of Crew Members as directed by General Manager or Assistant Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Hold guests as highest priority and role model exceptional guest service.
- Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
- Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Ensure restaurant standards and marketing initiatives are properly executed during shift.
- Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
- Must be able to fluently speak/read English
- Math and writing skills
- Restaurant, retail, or supervisory experience preferred
- Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
- Passion for Results – set compelling targets and deliver on commitments.
- Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
- Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
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