AFTERNOON CREW

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include:

Team Environment
 • Work well and interacts with others respectfully
 • Respond positively to coaching and feedback
 • Communicate with team members
 • Able to learn and execute multiple tasks
Operational Excellence
 • Provide guest service
 • Resolve guest issues
 • Follow Brand standards, recipes and systems
 • Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
 • Maintain clean and neat work environment
Profitability
 • Execute restaurant standards and marketing initiatives
 • Handle POS transactions and payments with accuracy
 • Prepare and deliver all products according to Brand standards


Skills/Qualifications:
 • Capable of counting money and making change
 • Able to operate restaurant equipment
Competencies:

Guest Focus
 • Understands and exceeds guest expectations, needs and requirements
 • Develops and maintains guest relationships
 • Display a sense of urgency with guests
 • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
 • Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
 • Sets and maintains high standards for self and others, acts as a role model
 • Consistently meets or exceeds goals
 • Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
 • Identifies and resolves issues and problems
 • Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships and Influence
 • Develops and maintains relationships with team
 • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments