-

Shift Leaders

33d Montauk Highway, Blue Point, New York 11715 Location Blue Point, New York, United States
Apply Now
JOB DESCRIPTION
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.

Responsibilities Include:

Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.


Qualifications:

Skills
 • Must be able to fluently speak/read English
 • Math and writing skills
 • Restaurant, retail, or supervisory experience preferred
 • At least 18 years of age (where applicable)
 • High school diploma (or equivalent)

Required Competencies
 • Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
 • Passion for Results – set compelling targets and deliver on commitments.
 • Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
 • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.


Apply Now

Get notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs Failure! You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Similar Jobs

  • Shift Leaders

    790 Montauk Hwy, Center Moriches, New York 11934 Location Center Moriches, New York, United States

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Responsibilities Include. Team Environment...

  • Shift Leaders

    216 Richmond Ave / Rt 35, Point Pleasant Beach, New Jersey 08742 Location Point Pleasant Beach, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    775 Hope Road, Eatontown, New Jersey 07724 Location Eatontown, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    142 Route 35 South, Eatontown, New Jersey 07724 Location Eatontown, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    116 C Route 35, Neptune City, New Jersey 07753 Location Neptune City, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    3351 Route 66, Neptune City, New Jersey 07753 Location Neptune City, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    1400 Corlies Ave, Neptune City, New Jersey 07753 Location Neptune City, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    477 Route 9, Bayville, New Jersey 08721 Location Bayville, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

  • Shift Leaders

    865 Route 35, Middletown, New Jersey 07748 Location Middletown, New Jersey, United States

    The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience. - Deploy team members appropri...

No recommendations found

How would you rate your experience popup