Shift Leader

You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Job Summary

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your

personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career

choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck,

maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, we work

together and take pride in doing a good job. If you are ready to roll up your sleeves and lead a winning team, this is

the right opportunity for you.

Responsibilities Include:

• Profitability
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Follow processes to control labor costs, food costs and cash on their shift.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Operations Excellence for Guest Satisfaction
• Hold guests as highest priority and role models exceptional guest service.
• Promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed on their shift.
• Team Environment
• Promote a team environment through respect, coaching, feedback, and recognition.
• Support the training of crew members.
• Hold themselves and team accountable for responsibilities on their shift.

Competencies Include:

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – identify and analyze problems, explore various alternatives and
• use sound business judgment to take decisive action.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and
• celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements
• constructively.

Core Values

• Honesty • Transparency • Humility • Integrity • Respectfulness • Fairness • Responsibility