General Manager
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A Restaurant Manager is generally responsible for
providing strong, positive leadership to his/her team to deliver great and
friendly guest experiences, operational excellence and for helping to build
profitable top line sales of a single restaurant.
They are responsible for the overall operation of the restaurant according to Dunkin’
standards, franchisee policies and procedures
and in compliance with all applicable laws.
Responsibilities Include:
• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training,
marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team
members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
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