-

Shift Leader Position

3249 Union St, North Chili, New York 14514 Location North Chili, New York, United States
Apply Now
JOB DESCRIPTION

We are looking for Shift Leaders to join our Dunkin' team!


Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.

Responsibilities:

Team Environment: (but not limited)

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Empowers the team to satisfy guests and resolve problems 
  • Provide great guest service, resolving guest issues while being polite and respectful
  • Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Skills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

Join Our Team and Be a Part of Our Family!
Are you seeking a workplace where you're not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!

Apply Now

Get notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs Failure! You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Similar Jobs

  • Shift Leader

    26963 Lorain Rd, North Olmsted, Ohio 44070 Location North Olmsted, Ohio, United States

    At Dunkin', we are not just an employer--we're a family. We invest our all into our Shift Leader to ensure that they are able to learn and grow in their careers, as well as individuals. If you are ...

  • Shift Leader

    255 Richmond St, Painesville, Ohio 44077 Location Painesville, Ohio, United States

    At Dunkin', we are not just an employer--we're a family. We invest our all into our Shift Leader to ensure that they are able to learn and grow in their careers, as well as individuals. If you are ...

  • Shift Leader

    144 Jefferson St, Monticello, New York 12701 Location Monticello, New York, United States

    Dunkin' - Immediate Shift Leader Opportunity. Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we w...

  • Shift Leader

    4450 Ny-42, Monticello, New York 12701 Location Monticello, New York, United States

    Dunkin' - Immediate Shift Leader Opportunity. Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we w...

  • Shift Leader

    2801 Bishop Rd, Wickliffe, Ohio 44092 Location Wickliffe, Ohio, United States

    At Dunkin', we are not just an employer--we're a family. We invest our all into our Shift Leader to ensure that they are able to learn and grow in their careers, as well as individuals. If you are ...

  • Shift Leader

    160 State St, Auburn, New York 13021 Location Auburn, New York, United States

    We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great ...

  • Shift Leader

    5095 Northfield Rd, Bedford Heights, Ohio 44146 Location Bedford Heights, Ohio, United States

    At Dunkin', we are not just an employer--we're a family. We invest our all into our Shift Leader to ensure that they are able to learn and grow in their careers, as well as individuals. If you are ...

  • Shift Leader

    2299 Culver Rd, Rochester, New York 14609 Location Rochester, New York, United States

    We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great ...

  • Shift Leader

    573 Lyell Ave, Rochester, New York 14606 Location Rochester, New York, United States

    We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great ...

No recommendations found

How would you rate your experience popup