Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards. 

Responsibilities Include: 

Team Environment - 

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. 
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. 
• Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results. 

Operations Excellence for Guest Satisfaction - 

• Hold guests as highest priority and role model exceptional guest service. 
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests. 
• Ensure Brand standards and systems are executed. 
• Engage and empower team to develop solutions that drive business results. 
• Complete all required training including ServSafe® certification. 

Profitability - 

• Drive sales through effective execution of restaurant standards and marketing initiatives. 
• Delegate and lead processes to control labor costs, food costs, and cash. 
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. 
• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. 
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications: 

Skills

• Able to clearly express oneself verbally and in writing (English) 
• Math and financial management  •  Restaurant, retail, or supervisory experience 
• At least 18 years of age (where applicable) 
• High school diploma (or equivalent) Required Competencies 
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations. 
• Passion for Results – set compelling targets and deliver on commitments. 
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment. 
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team. 
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively. 
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.