Development and Store Training Manager

Position Overview

The Development and Training Manager is a hands-on field leadership role responsible for driving operational excellence, talent development, and consistent brand standards across the Dunkin franchises network. This position focuses on in-store training systems, coaching managers and above-restaurant leaders, and day-to-day performance improvement to deliver a great guest experience, strong retention, and profitable results.

Key Responsibilities

Talent & Training

• Develop, deliver, and standardize in-store training programs, certification checklists, and new-hire onboarding.

• Coach store managers through live shift training, feedback sessions, and performance conversations.

• Identify high-potential team members and support internal promotions and career paths.

• Ensure training aligns with Dunkin’ brand standards, food safety, and operational procedures.

Operations Excellence

• Conduct regular site visits and rush-hour observations; create and follow up on daily/weekly improvement plans.

• Partner with Area Restaurant Leaders, store managers, and hiring and recruiting leadership on staffing levels, retention, labor, and execution.

• Support culture resets by modeling teamwork, accountability, guest-first habits, and brand standards.

• Drive consistency in product quality, service speed, cleanliness, and guest experience.

• Assist with new product rollouts, including training, sampling, and in-store execution.

• Track and report progress on training completion and operational KPIs.

Leadership & Collaboration

• Work closely with the owner/operator, Director of Operations, or above-restaurant leaders, and store leadership teams.

• Set clear expectations, provide coaching, and hold managers and teams accountable.

• Support opening/closing standards, shift readiness, and overall restaurant performance as needed.

• Maintain accurate records related to training, certifications, and performance follow-through.

• New store opening and Management training

Qualifications

• Minimum 5+ years of QSR and above restaurant management experience 

• Strong coaching, communication, and interpersonal skills; comfortable training on the floor during peak periods.

• Ability to standardize processes, build simple systems/checklists, and drive consistent execution.

• Willingness and ability to work in stores 6 days per week, including early mornings, weekends, and peak dayparts as business needs require.

• Able to travel to locations within Alabama.

• Knowledge of Dunkin’ brand standards, food safety, and QSR operations required.

• High school diploma or equivalent required; further education or hospitality/training credentials a plus.

Benefits 

• Competitive base salary + performance incentives

• PTO / paid time off

• Employee product discounts / free or discounted food and beverages

• Medical, dental, vision, and other insurance options